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General Terms & Conditions of Web Shop

On users have the chance to find and book tours, activities and experiences provided in Dubrovnik and surroundings. The website helps users to research and book travel experiences. and connects customers with tour agencies and tour guides who are seeking to provide tours and travel related services. The online offer includes guided tours, half-day, day trips, activities and other tourism related offers. 

Terms of Use 

1. Introduction

1.1 The website (hereinafter jointly referred to as the "Website" or „Booking Platform“) is operated by ACCESS Dubrovnik Ltd. („Us“, „We“), OIB: 03186992905, Don Stjepana Batinovica 3, 20207 Mlini, Dubrovnik, Croatia. You can contact us by email ( or by phone using following number: +385976063966. 

1.2 The Website’s general terms („General Terms & Conditions of Web Shop“ or „Agreement“) govern your use of the Website and all services  („Service“, „Experience“ or „Product“) and contents available on this Website. ACCESS Dubrovnik Ltd. understands that users („You“, „User“ or „Customer“) are aware of these terms and all the risks resulting from using this Booking Platform and agree to use the content of the Website for their personal use and under their personal liability.  By accessing, using or booking the services („Booking“) provided on the Website, you are indicating that you have read these Terms of Use and agree to be bound by them. They  apply to any use of the Website. If you do not agree to all the Terms of Use, do not access or use the website.

1.3  ACCESS Dubrovnik Ltd. is owner of the Website and provides tours and travel related services to customers via the Booking Platform. However, ACCESS Dubrovnik Ltd. is not supplier („Supplier“) of all services listed on the Website but shall provide this booking platform also to certain cooperating partners („Sub-agent“, „Distribution Partner“ or „Third-Party Supplier“) for the booking of the supplier’s tourist services. In this case ACCESS Dubrovnik Ltd. acts as an agent for the Supplier, which means  when you make a Booking, you will be purchasing a tour, ticket or other Service and  enter into a contract with a Third-Party Supplier

1.4  In order to use the Website, Third-Party Supplier agreed to a separate contractual agreement which is not permitted without the prior written authorization of ACCESS Dubrovnik Ltd.. Contracts for tourist services are to be concluded directly between the Users of this booking Platform and the Suppliers of tours or other tourist related services. 

1.5 If any provision of these GTCs is invalid, the remaining provisions shall remain unaffected. In the case of the ineffectiveness of a provision this shall be replaced by one which comes closest to the meaning and purpose of the invalid provision in a legally effective manner. The same shall apply in the event that a gap is found in the contract.

2. Limitation of Liability


2.2 While ACCESS Dubrovnik Ltd. tries to ensure that the content of the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). ACCESS Dubrovnik Ltd. disclaim all warranties and conditions that the Website is free of viruses or other harmful components, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringements, to the extend permitted by law. Moreover, ACCESS Dubrovnik Ltd. does not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties. 

2.3 The Third-Party-Suppliers are not agents or employees of ACCESS Dubrovnik Ltd. but independent contractors. We try to ensure that only reliable Distribution Partners provide their Services on our Booking Platform. However, ACCESS Dubrovnik Ltd. is not liable for the acts, errors, omissions, represantations, warranties, breaches, negligence or misconduct of any such Suppliers or for any personal injury, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from any booking or use of services. ACCESS Dubrovnik Ltd. has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control. Furthermore, ACCESS Dubrovnik Ltd. has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. 

2.4 ACCESS Dubrovnik Ltd. excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. 

2.5 If ACCESS Dubrovnik is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then ACCESS Dubrovnik’s liabilities will in no event exceed, in the aggregate, the greater of the sum paid ACCESS Dubrovnik in respect of the Booking giving rise to the claim.


3. Content of Website 

3.1 All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that You see or read on the Website is owned by ACCESS Dubrovnik Ltd., or is used with the owner's permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from the Website without the prior written permission of ACCESS Dubrovnik Ltd.. Unauthorized usage will be considered a violation of copyright and is liable to law suit.

3.2 This website includes content of ACCESS Dubrovnik Ltd., partner's and advertiser's content, free content, content created by website users and links to websites of other physical or legal entities. The content on these websites is neither governed by ACCESS Dubrovnik Ltd. nor is ACCESS Dubrovnik Ltd. liable for these websites or links to those sites or for third party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which are linked to from it or referred to. 

3.3 ACCESS Dubrovnik Ltd. is bound to undertake all means and measures in order to bring accurate quality information to their Users. ACCESS Dubrovnik Ltd. provides content, data and photographs related to their Experiences acquired on their own or from Distribution Partners. We may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. Though all information has been verified by our employees, ACCESS Dubrovnik will not be held responsible for inaccuracies, omissions or delays in updating any segment of the website.

3.4 Excluding third party content, the Website and all content of the Website including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, compilation of other content (such as compilation of third party content), and other elements and components of the Website are intellectual property rights of ACCESS Dubrovnik Ltd.. All rights reserved. You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent. Unauthorized usage of any part of this website, without prior consent of the copyright holder. 

4. Data Protection

4.1 ACCESS Dubrovnik respects the privacy of the users and website visitors. Only willingly provided personal information will be used to realize the desired service and to send notifications and information pertaining to your tour or excursion. We promise not to sell, publish or give this information to the third party in any way other than as stated in our terms and conditions.

Your personal data are required only for the purchase of a tour or excursion, so as to be able to register your payment to your name and send you all the information on the service. Your personal data will be available to the third party only if that is necessary to realize the tour purchased through our website.

4.2 Your personal data, i.e. buyer information (such as names, addresses, phone numbers etc.) and the data of other service users (such as children's names or birth dates) will be required only when you purchase a tour service, so that we can register the payment to your name, and send you all the information on the tour. The personal data will not be available to the third party if they are not necessary to organize the tour service, unless it is required by law.

Credit Cards data and personal accounts data are not available to the company ACCESS Dubrovnik, but exclusively to the billing service provider and as such are protected by the security protocols used by the billing service provider. More on confidentiality and security of your data while conducting payment can be found at: Terms of Purchase and PayPal security protocols.

By purchasing a tour you accept to put your personal data at disposal of ACCESS Dubrovnik and you allow them to use your data in order to protect your interests in all business you negotiate with ACCESS Dubrovnik.

Hereby we ask you to inform us by contacting our e-mail address, if there should be a change to your personal data or if you have entered them erroneously.



5. Pricing

5.1 All prices on the Website are quoted in Euro and per person, unless otherwise specified, and include VAT and all other taxes. 

5.2 Price quotations are subject to change without notice, until a Booking has been made. 

5.3 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; parking and entrance fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included. 

6. Booking

6.1 The Booking Platform provides a big range of different Products. This includes Experiences which can be selected, booked and payed instantly („Instant Booking“)  and Experiences where the Customer sends a booking request („Enquiry“ or „Booking Request“) first to check whether it’s available or not. If selected Service is available on the selected date, then the Customer receives an email including a link to finalize the Booking. 

6.2 To book an Experience on the Website You have to (a) be at least 18 years of age and (b) responsible for providing accurate, timely and complete information in connection with your Booking. ACCESS Dubrovnik Ltd. is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to Us by You. Furthermore, we do not knowingly collect the information of anyone under legal age without the consent of the legal guardian. 

6.3 If You make a Booking, you agree to terms and conditions and any other rules or policies related to the Product. In all booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons attending the Experience.

7. Payment 

7.1 The website provides credit or debit card payment and a PayPal option. The credit or debit card payment is run through a high security online gateway provided by a third party service (WSPay). Therefore we have no access to your credit card information. The Paypal payment is run through the high security PayPal website, which means that the data you're using for payment are not accessible to Us, but exclusively to PayPal. 

7.2 ACCESS Dubrovnik Ltd. is permitted to collect the invoiced amounts in the name of and on behalf of the Distribution Partners, provided nothing else has been explicitly stated in the Supplier’s invoice. 

7.3 Once your payment is registered, you will receive a booking confirmation on the email address you provided when booking. Later, you will receive an Dubrovnik Bucket List branded e-ticket (or, alternatively a voucher from the Supplier), that you will be expected to present at the meeting point. 

8. Change Request, Cancellation and Refund

8.1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

8.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Experience. Timings are calculated in accordance with the time in Dubrovnik (Central European Time Zone; UTC+1). 

8.3 All Change Requests shall be processed by ACCESS Dubrovnik Ltd. subject to the availability and agreement of the applicable Supplier. ACCESS Dubrovnik Ltd. does not guarantee the success of any Change Request. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.

8.4 Any cancellation or change request by You must be made by telephone or email and acknowledged by ACCESS Dubrovnik Ltd.. 

8.5. No refunds are available once an Experience has commenced, or in respect of any Product's package, accommodation, meals or any other services that have started to be utilized. 

9. Jurisdiction and Governing Law

9.1 The Service is provided by a Croatian entity and therefore for all disputes between ACCESS Dubrovnik Ltd. and You relating to the Booking Platform, this agreement, transactions facilitated or conducted through the Website, Services ordered or purchased through the Website, dealings between You and ACCESS Dubrovnik Ltd., or any related matters ("Disputes“), the law of the Republic of Croatia shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. You agree that all claims you may have against ACCESS Dubrovnik Ltd. arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in Dubrovnik, Croatia. 

10. Change to the Terms & Conditions of Web Shop 

10.1 ACCESS Dubrovnik Ltd. reserves the right to change or update General Terms & Conditions of Web Shop at any time. Changes come in effect on the day they are published on the website. If you continue to use the service you will accept the changed or updated General Terms & Conditions of Web Shop. We will note the date that updates were last made at the bottom of this page. It is your responsibility to return to this page periodically to review the most current version of the General Terms & Conditions of Web Shop. ACCESS Dubrovnik Ltd.  recommends periodical checkups to be aware of the possible changes.  

Dubrovnik, November 9th 2021